Shipping Policy

At True North Lux, we are committed to providing a seamless shopping and delivery experience. Below, you'll find detailed information about how we process and ship your orders.

Delivery Times

• Order Processing:
  Once an order is placed, we require 1–3 business days to process it. Orders placed during weekdays are typically processed within one business day. However, orders placed on Friday evenings or over the weekend may take slightly longer.

• Shipping Time:
  After your order has been processed, delivery takes an average of 8–12 business days, depending on your location.

We appreciate your patience as we work to ensure your order reaches you as quickly as possible.

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How to Place an Order

The ordering process at True North Lux is designed to be simple and efficient:

1. Add Items to Your Cart
   Navigate to the product page, select your preferred options, and click the "Add to Cart" button.

2. Proceed to Checkout
   Review your cart, ensuring the correct variants and quantities are selected. Click "Proceed to Checkout" to continue.

3. Enter Your Details
   On the information page, provide accurate shipping and billing details. Double-check all information before proceeding to the next step.

4. Select Your Shipping Option
   All orders at True North Lux are shipped free of charge, as a token of appreciation to our customers.

5. Choose Your Payment Method
   You can securely complete your purchase using the following payment options:

   • Credit/Debit Cards: Visa, Mastercard, Maestro, AMEX
   • PayPal
   • Klarna (for deferred payment options)

   All payments are SSL-encrypted to ensure a secure checkout experience. Once your payment is complete, you'll receive a confirmation email with your order details.

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Shipping Costs

At True North Lux, shipping is always free. There are no hidden fees or minimum order requirements, ensuring transparency and affordability for all our customers.

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Order Fulfillment and Shipping

We aim to ship your order as efficiently as possible. To provide competitive pricing and minimize waste, we consolidate packages and ship them in batches.

Note: Delivery times may be impacted by external factors such as high order volumes or unforeseen disruptions (e.g., holidays, weather conditions, or global events). We appreciate your understanding and assure you that we will keep you updated about your order status.

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Customer Support

If you have questions about your order or require assistance, our customer service team is here to help. You can contact us at info@truenorthlux.com, and we’ll ensure a prompt resolution.

Thank you for choosing True North Lux. We’re honored to serve you and hope you enjoy your shopping experience!